Quality Management

SPB is certified in accordance with the requirements of the quality management standard ISO 9001: 2015 in order to meet the requirements set out in the Lithuanian and international legal acts for its activities and to continuously improve the performance of the quality management system.

 

SPB MISSION AND VISION

 

The mission of the SPB is to grant exclusive rights to objects of industrial property and ensure protection of industrial property rights in the Republic of Lithuania, efficiency and improvement of the system of protection of industrial property objects.

SPB vision - accessible and value-generating industrial property.

 

IMPROVING DIRECTIONS AND OBJECTIVES

 

By committing to ensuring and improving the quality of service and customer satisfaction, we chose the following directions and goals for improvement:

1) Accessibility: Improve the provision of SPB services.

The goal is to increase the availability of electronic services.

2) Speed: Provide timely SPB services.

The goal is to speed up the provision of services.

3) Value: Improve the image of the SPB.

The goal is to increase satisfaction with services.

4) Promotion: Increase the awareness of intellectual property.

The goal is to improve customer awareness.

Last updated: 22-08-2018